From time to time a stakeholder may experience issues of concern with one of our schools. Whilst schools encourage feedback and conversations before these issues escalate, and the majority can be solved in a timely manner, there may be occasions when the stakeholder wishes to take these further.

Please see this PARENTKIND parent guide to complaints, which contains a checklist to resolving concerns quickly, easily and positively.

This flowchart gives a summary of the complaints procedure, followed by Complaints Policies (including the Data Protection Complaints Policy), plus relevant forms.